Als u bij ons een bestelling plaatst dan ontvangt u hier een bevestiging van. Als uw bestelling op een werkdag voor 16.00 is geplaatst, zal deze dezelfde dag nog in behandeling worden genomen.

Als uw bestelling verwerkt en verzonden is krijg u hiervan bericht.

Tussen het bestellen en de verwerking worden er geen berichten meer verstuurd.

At the moment we are dealing with several aspects that influence our delivery time:

COVID-19 - Supply is slower and irregular

Brexit / EU Legislation – We receive a large proportion of our orders from the UK.

The customs clearance procedures for outside the EU have changed. This change means that our carrier has an additional processing time of 1-2 business days.

Our processing time now averages between 1-3 business days to ship your order. If an item is “in stock” on our website, then that item is in one of the warehouses. Items from different warehouses need to be shipped as one package which costs extra time at this time.

Please note that our carrier also needs 1-2 business days to deliver your order to you, the total processing time from ordering to delivery is therefore 2-5 working days.

Our customer service is currently busy and we get a lot of questions about the status of orders.

Due to the longer delivery and processing times, it is normal that your order will be with you between 2-5 working days.

We request you after 5 working days to contact us about the status of your order. 

Of course we keep a close eye on all our orders. If something goes wrong with your order, we will contact you so that we can work on a solution together.

We mainly send the packages with PostNL within the BeNeLux

The product is not what I expected, can I return it? You may view your product as you would in the store. You can return your product within 14 days if it has not been used and in undamaged packaging. Components and parts can only be returned if the packaging is unopened.

Extensive datasheets are available for components and parts, on the basis of which you can decide whether you have the right component. You are therefore not allowed to open the sealed packaging to view and assess the product, then the right to return expires due to packaging requirements for semiconductors, for example.

Who pays the return costs? The costs for the return are for the account of the customer. Are you returning the product yourself? Then the risk when returning it is for you. This means that you are responsible if the product is lost or damaged during the return.

Have you not paid shipping costs and your total order amount is less than € 40.00 after returning? Then the shipping costs will be deducted from your credit.

After approval of your return, the return amount will be credited to your account within 14 days.

We provide a 2 year warranty on all our end products. Do you have a finished product that is defective? Please let us know asap so that we can provide the right solution.

Please note, a part or electronic component is not an end product and in principle has no warranty. After all, it cannot be verified whether the part has been applied correctly. In some cases, the product is very lenient on defective parts. Notify us of any defects. Then we can assess whether we can do something for you.

Components and parts are all products that are not intended as an end product, e.g.: resistors, ICs, capacitors, batteries.